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Privacy Policy

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Last Updated/Effective Date: May 20, 2024 

Misio Health, LLC and its affiliates and subsidiaries (“Misio,” “we,” “us,” or “our”) respect your privacy. This Privacy Notice describes the processing of Personal Information (defined below) that is provided, collected, or disclosed in the course of providing our services to you and on the websites, mobile applications, and other platforms that link to this Privacy Notice (collectively, the “Services”).  

  1. Personal Information We Collect 

 

We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.  

 

The types of Personal Information we collect may include:  

 

  • Identifiers and Contact Information – If you submit an inquiry, register for an account, or provide information on or through our Services, we may collect Personal Information including your name, mailing address, email address, and phone number.   

 

  • Usage Information – When you use our website, we may automatically record information, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our website), domain names associated with your internet service provider, and any other information regarding your interaction with our website. 

 

  • Communication Information – We may collect Personal Information contained within your communications with us via email, chat functionality, telephone, or otherwise. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality. 

 

  • Products, Services, and Preferences – We may collect Personal Information about the products and services you use and your preferences about products and services, including health information. 

 

  1. How We Collect Personal Information  

  • Directly From You – We collect Personal Information that you provide to us, for example, if you choose to contact us, request or purchase Services or information from us, or sign up to receive updates. 

 

  • From Third Parties – We may collect Personal Information from third parties including, business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with Personal Information about you. 

 

  • Through Online Tracking Technologies – We use cookies and similar technologies to collect Personal Information related to activity on our website.  For additional information regarding our use of these technologies, see the Cookies and Tracking Technologies section below. 

 

  1. How We Use Personal Information 

To the extent permitted by applicable law, we use Personal Information: 

 

  • To provide and personalize our Services, including providing customer service, maintaining, or servicing accounts, creating and maintaining business records, and undertaking or providing similar services. 

 

  • For internal research and development, such as testing and verifying the quality of our Services, improving the quality of our Services, and creating new Services. 

 

  • To coordinate with you on our Services, such as sending information about our Services, including using your information to send you text messages, email messages, notices, newsletters, surveys, or news. 

 

  • For marketing, to the extent you consent to such activities. 

 

  • For communicating with you, such as responding to your questions and comments. 

 

  • For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights; complying with legal requirements; enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity. 

 

  • As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy. 

 

  1. How We Disclose Personal Information 

 

We may sell or disclose your Personal Information in the following circumstances: 

 

  • Service Providers – We disclose your Personal Information with third party service providers as necessary to enable them to support our Services or other aspects of our business.   

 

  • Affiliates and Subsidiaries – We may disclose your information to the Misio family of companies for their and our business purposes and for marketing purposes, including to provide you information about the products or services we think may interest you. 

 

  • Business Partners – We may disclose Personal Information with trusted business partners. For example, we may disclose your Personal Information with a company whose products or services we think may be of interest to you or who we co-sponsor a promotion or service with.  In some circumstances, we must have your consent to disclose your information for these purposes. 

 

  • Other Third Parties – We may sell Personal Information to other third parties under certain circumstances.  In some circumstances, we must have your consent to disclose your information for these purposes. 

 

  • Legal Obligation or Safety Reasons – We may disclose Personal Information to a third party when we have a good faith belief that such disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of any agreement you have with us, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Misio, its employees, or the public against harm. 

 

  • Merger or Change of Control – We may disclose Personal Information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business, including but not limited to, a bankruptcy or similar proceeding. Where legally required, we will give you notice prior to such disclosure. 

 

  1. Cookies and Other Tracking Technologies  

We and our service providers may use cookies and similar technologies to collect usage and browser information about how you use our Services.  We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of our Services, to enhance your experience through personalization, and to help us better understand the features of our Services that you and other users are most interested in.   

 

We allow or enable third parties to collect Personal Information in order to provide their interest-based advertising services, and we use Google Ads and other third parties to serve ads for our Services across various websites. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of your data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of our Services. 

 

We use analytics services, including Google Analytics, to assist us with analyzing how people use our Services. These services utilize cookies and other technologies that collect your Personal Information.  To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ websites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.  

 

Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of our Services may not be available, or some functionality may be limited or unavailable.  Please review the help pages of your browser or mobile device for assistance with changing your settings. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. 

 

  1. How Long We Keep Your Personal Information 

We will retain each category of your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Notice, unless otherwise required by applicable laws. Criteria we will use to determine how long we will retain your Personal Information include whether we need your Personal Information to provide you with our Services you have requested; we continue to have a relationship with you; you have requested information or Services from us; we have a legal right or obligation to continue to retain your Personal Information; we have an obligation to a third party that involves your Personal Information; our retention or recordkeeping policies and obligations dictate that we retain your Personal Information; we have an interest in providing you with Personal Information about our Services; or we have another business purpose for retaining your Personal Information. 

  1. How We Protect Personal Information 

We use commercially reasonable efforts to protect the confidentiality and security of Personal Information. However, despite these efforts to store Personal Information in a secure environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. 

 

  1. International Use of our Services 

Misio operates exclusively in the United States, so please note that by providing your Personal Information to us, it is being transferred to, stored, collected, or processed in the United States, where our servers are located and operated.  However, our vendors may use and store Personal Information outside the United States. 

 

  1. Children’s Privacy  

 

We do not knowingly collect or solicit any Personal Information from children under the age of 18 without verified written parental consent. In the event that we learn that we have collected Personal Information from a child under the age of 18, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their Personal Information, you can email us at legal@misiohealth.com. 

  1. Links to Third-Party Websites 

 

We are not responsible for the practices employed by any websites or services linked to or from our Services, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will handled in accordance with the applicable third party’s privacy notice.  

  1. Shine the Light 

Under California Civil Code Section 1798.83, individuals who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of Personal Information to third parties for the third parties’ direct marketing purposes, if any. To make such a request, please contact us using the information in the Contact Us section below. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year. 

 

  1. Marketing Communications 

 

To opt out of marketing emails, please email us at marketing@misiohealth.com or by following the instructions included in the email or text correspondence. Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law.  Additionally, if you withdraw your consent or object to processing of your Personal Information, or if you choose not to provide certain Personal Information, we may be unable to provide some or all of our Services to you. 

 

  1. Changes to this Privacy Notice   

Please note that we may modify or update this Privacy Notice from time to time, so please review it periodically. We will provide you notice if material changes are made. Unless otherwise indicated, any changes to this Privacy Notice will apply immediately upon posting to our Services.   

  1. Contact Us 

 

If you have any questions about our practices or this Privacy Notice, please contact us as follows. 

  • Call us toll free at 866-992-1419. 

  • Submit a request by mail to 21 N.W. 1st Ave., P.O. Box 1178, Dania, FL 33304. 

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